Shipping policy
Thank you for shopping with REVRA.
This Shipping Policy explains how REVRA Wellness LLC (“REVRA,” “we,” “us,” or “our”) processes and ships orders placed through revrawellness.com.
1. ORDER PROCESSING
Orders are processed after payment has been successfully received and authorized.
REVRA aims to process orders within 2–4 business days, excluding weekends and holidays.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.
If there is a significant delay affecting your order, we will make reasonable efforts to notify you.
2. SHIPPING OPTIONS
Available shipping methods and shipping charges will be displayed at checkout based on the destination and shipping option selected.
Estimated delivery timeframes provided at checkout are estimates and are not guaranteed unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delivery timing is generally controlled by the carrier.
3. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
REVRA is not responsible for delays, additional shipping charges, or delivery issues resulting from an incorrect or incomplete address provided by the customer.
If you realize that you entered an incorrect address, please contact us as soon as possible at hello@revrawellness.com.
We cannot guarantee that an address can be changed after an order has been placed or shipped.
4. LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped, customers may receive tracking information when available.
REVRA is not responsible for packages that are lost, delayed, misdelivered, or stolen after the carrier confirms delivery, except where otherwise required by applicable law.
If your package appears to be lost or significantly delayed, please contact hello@revrawellness.com and we will do our best to assist you.
5. DAMAGED PACKAGES
If your order arrives damaged, leaking, or otherwise compromised, please contact hello@revrawellness.com as soon as reasonably possible.
Please include your order number and photographs of the package and product when possible.
We may use this information to evaluate the issue and determine an appropriate resolution.
6. SHIPPING DELAYS
REVRA is not responsible for shipping delays caused by circumstances outside our reasonable control, including:
- Severe weather;
- Natural disasters;
- Carrier disruptions;
- Transportation delays;
- Government actions;
- Customs delays;
- Holidays;
- Supply-chain disruptions; or
- Other unforeseen circumstances.
If REVRA is unable to ship your order within the timeframe promised at the time of purchase, we will provide any notices, cancellation options, or refunds required by applicable law.
7. INTERNATIONAL ORDERS
If international shipping is offered at checkout, the customer is responsible for any applicable customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary due to customs processing and other factors outside REVRA's control.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
8. CONTACT US
If you have questions about your order or shipping, please contact:
REVRA Wellness LLC
Website: revrawellness.com
Email: hello@revrawellness.com
Business Mailing Address: 204 N Eisenhower Dr. Unit K8 Lawrence, KS 66049